Refund policy

We want you to be happy with your Dangle First gear. Regular-priced Dangle First apparel may be returned or exchanged within 30 days of delivery or pickup, provided it is unworn, unwashed, unused, and in its original condition.

To request a return or exchange, contact us at support@danglefirst.com before sending or dropping off any items. Please include your order number and the reason for your return or exchange. Returns sent without contacting us first may not be accepted.

Custom, personalized, team, and made-to-specification items are final sale and cannot be returned or exchanged unless the item is defective, damaged, or Dangle First made an error in producing the order.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible and include your order number and photos of the issue. If the problem is our responsibility, we will work with you to make it right through replacement, exchange, repair, or refund as appropriate.

Customers are responsible for return shipping costs for standard returns or exchanges unless the return is the result of an error by Dangle First. Original shipping charges are non-refundable unless required by law or the order was incorrect due to our error.

Refunds will be issued to the original payment method after the returned item has been received and inspected. Processing times for the refund to appear may vary depending on your financial institution.

Orders may be cancelled before production begins. Because many Dangle First products are produced specifically to fulfill customer orders, we cannot guarantee cancellation once production has started.

Orders selected for pickup at JNC Skate Sharpening must follow the same return process. JNC Skate Sharpening serves as a pickup location only and does not process Dangle First returns, exchanges, refunds, or customer service requests.

For any questions about a return, exchange, cancellation, or problem with your order, contact Dangle First at support@danglefirst.com.